FAQs - Skin Care (E-Commerce)

Our Answers

Frequently Asked Questions

Q - Do you offer free shipping?

We most certainly do! Free standard shipping is applied to all domestic orders (within US) for

Q - When will my order ship?

We process and ship out all orders Monday through Friday, not including holidays.

Q - Where will my order ship from and how long will it take for my order to arrive?

All orders are shipped out of the US. Orders will standard shipping usually take 4-7 business days from the day it ships to arrive to its final destination.

Q - Do you charge domestic sales tax?

Domestic sales tax will be applied to all orders shipped to Washington, South Dakota, Pennsylvania, Ohio, New Jersey, Minnesota, Michigan, Illinois, Georgia, California, Colorado, New York, and Massachusetts.

Q - I reached out via email but I haven't received a response in over 2 business days! What now?

We're sorry to hear this! Please make sure your inquiry was sent to hello@skincare.com. We do our best to get back to everyone as soon as possible -- this usually means within 1-2 business days (Monday to Friday, excluding holidays).

Q - What payment methods do you accept?

We currently accept Visa, MasterCard, Discover, American Express, Paypal, and Amazon Payment.

For orders outside of the U.S., we recommend using PayPal or Amazon Payments, especially if the card issuing bank is not US-based.

Q - I reached out via email but I haven't received a response in over 2 business days! What now?

We're sorry to hear this! Please make sure your inquiry was sent to hello@skincare.com We do our best to get to everyone as soon as possible,this usually means within 1-2 business days (Monday to Friday, not including Holidays).

Q - Can I make changes to or cancel my order?

We work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.

Q - What is your return policy?

We’re sorry you didn’t love your new products! We want you to love your experience which is why we’re here to help.

Our policy is that we are happy to accept returns on both new and gently used products within 60 days of receipt.

Q - Can I exchange a product?

We do not offer direct exchanges on any of our products.

Q - An item in my order was damaged in transit! What do I do?

Oh no, we’re so sorry to hear this! Please send us an email with your order number, full name and an image of the damaged item and we’ll be happy to help you!

Q - An item is missing from my package! Where is it?

We're so sorry to hear of your concern. Sometimes, the products in your order may be split into two (or more) fulfillments. Please kindly check your inbox for any additional tracking information.

Q - Can I use these products if I’m a male?

Of course! Whatever the outer packaging may look like, the ingredients and the formulas inside are not gender-specific.

Q - What brand or product is all-natural or organic?

Unfortunately, many companies mislabel their organic products if a product was entirely organic, it would also go bad pretty quickly. As a result, you should be vigilant of any beauty products labeled as 100% organic. No industry standards or regulations are in place for organic skincare.

Q - Why is Alcohol found in several products?

Great question! Alcohol is found in many cosmetic products and has a variety of purposes in cosmetics. It acts as an anti-foaming agent, astringent, antimicrobial agent, and a solvent. It also helps deliver the active ingredients of a product and make products absorb and dry faster on the skin. It is not a harmful ingredient to the skin and is particularly beneficial for those with oily and/or acne-prone skin type.

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